Contact Us

We're a small team and we read every message. Get in touch with us at our central email address below, or browse our specialized channels.

Primary Email Contact

Drop us a line and we will get back to you as soon as possible.

General Enquiries

Questions about Vidro, feedback, feature requests, or anything that doesn't fit the categories below.

⏱ Typically within 2–3 business days

Issues with your account, projects, exports, or billing. Please include your project ID and a short description of the problem.

⏱ Typically within 24 hours on business days

Agency partnerships, enterprise enquiries, API access, white-label solutions, and media collaborations.

⏱ Typically within 3–5 business days

Applications to join our affiliate program and questions about commissions or tracking.

⏱ Typically within 3–5 business days

Data access requests, deletion requests, GDPR/CCPA enquiries, and any privacy-related matters.

⏱ We respond within 30 days as required by law

When reporting a bug or export issue, include your Project ID (visible in the URL of your workspace, e.g. /workspace/abc123).
Screenshots or screen recordings are extremely helpful for UI bugs.
For billing questions, include the email address associated with your Vidro account.
Check the Help Center first — many common questions are already answered there.